Bobblefoot: An Inside Peek At The St. Paul Saints Media & Marketing Success
The Saint Paul Saints baseball team and marketing gurus are well known for their grandiose and popular promotions and they have hit another homerun with the Bobblefoot promotion. This Sunday, May 25th 2008 the Saints are giving away Bobblefoots to the first 2,500 fans in attendance. The Bobblefoot is a form of the popular bobbleheads given away at many ballparks but the Bobblefoot features a bobbling toe-tapping foot sticking out from under a bathroom stall.
Of course most all will recognize the salute to the Larry Craig’s toe-tapping incident at the MSP Airport last June but the Saints like to put it another way.
“Some of the most famous dance halls in the country include Radio City Music Hall in New York, the Fox Theater in Detroit and now the list includes a restroom at the Minneapolis/St. Paul Airport. With so much fanfare around dancing, the St. Paul Saints will honor “tappers” during National Tap Dance Day.
During the Sunday, May 25 game the first 2,500 fans in attendance will receive a bobblefoot. The design is a bathroom stall, with a foot that peaks out of the bottom and “taps” up and down. The day coincides with National Tap Dance Day.
While many people tap their foot because they are impatient, others may do it because they are nervous. It doesn’t matter if your tapping style is done with a “wide stance” or is used as some sort of code, the Saints are asking all fans to tap to their heart’s content on May 25.”
Always intrigued by the Saints promotions I decided to ask Sean Aronson for the Bobblefoot photos (oops, I should have asked him for a bobblefoot!) so I could include them in this post and also if he could answer a few questions on the promotion and the Saints marketing work on and off-line. He was quick to reply and provide all the material a great media relations guru would. Here’s the scoop:
- How has the response been to the Bobblefoot promotion? Have you received much negative feedback or has it all been positive and in good fun?
SA- There has been A LOT of positive feedback from this, but as in anything you do there are going to be people that don’t see the humor. We handle the good and bad calls and emails and we try to explain to people how we came up with the idea and what our thinking was, which of course is based around May 25 being National Tap Dance Day. We’ve been doing off the wall promotions for 16 seasons and this is just another in the long line of ideas we have come up with.
- What media outlet or other source have you received the biggest coverage from on the Bobblefoot promotion? How do you measure your return (ROI) on a promotion such as this?
SA- Of course the media in Idaho has been calling us non-stop, but we were the #2 best person in the World on Keith Olbermann’s MSNBC show on Thursday night. The Washington Post, The New York Post, media outlets in Los Angeles and everywhere in between have been tremendous. I do want to give credit to the smokinggun.com who were one of the first to jump on this and I think that definitely helped spread the word. Bill O’Reilly’s show also called and asked for a couple of the bobble-foot dolls for one of their shows next week. The media exposure is something you can’t quantify. We sold nearly 500 seats on Thursday for the game on Sunday once word had gotten around, so that’s another good way to tell ROI.
- Has Larry Craig requested a Bobblefoot?
SA- No he hasn’t but we have received a call from the man that prosecuted Senator Craig and he said he will be in attendance at Saturday night’s game and would like to get one. I thought that was pretty interesting.
- Do the Saints send out press releases to online publications, online PR services, and blogs? If so, to who and how long have you been doing so and what have the results been?
SA- We have some go to people that we send out our releases too and I think with the online services and blogs taking off over the last few years they are instrumental in spreading the word. deadspin.com and the smokinggun.com are huge of course and when you have an idea that takes off like this you find out more and more about different sites. It’s the great thing about our country. Anyone can start a website and put whatever they want on it. If you don’t like the content you can respond immediately with a comment.
- Do the Saints give media credentials to non-traditional forms of media such as bloggers, independent writers and web sites? If so what access can they get and how does that compare with traditional media such as the Pioneer Press or WCCO news? How do you determine who gets credentials?
SA- If anyone media member asks for a credential we give it to them. It can be traditional or non-traditional. The Saints are ahead of the curve on so many things that we are often times seen as non-traditional, so we can relate to the bloggers and independent writers and web sites. They have the same access as any of the bigger local or national outlets.
- I see the Saints have a Facebook and Myspace page. How about other channels of online social media that is taking off such as Twitter, StumbleUpon, DIGG, Yahoo BUZZ …or local sites such as VITA.MN, have the Saints ventured into this territory yet? How long have you had a presence in these areas and how successful have they been?
SA- VITA.MN is HUGE for us. We rely on them a lot. I’ve heard of the others you’ve mentioned, but I’m not as familiar with them. I didn’t think at 31 I’d feel out of touch, but perhaps I am.
- Have the Saints created or considered creating widgets, mobile apps, or other gadgets to connect with fans and get content out on other sites and mobile phones?
SA- Our fans can get up to date information sent via text to their phones, plus a Saints tool bar on their computer. We also started something last season where you can purchase tickets via your cell phone which is definitely ahead of its time.
- What other methods do you use to promote the Saints web site? Do you do any online advertising or search engine optimization?
SA- We use every media source that we can find. Whether it’s online or traditional we use all we can to get the Saints name out there.
- What’s the next big Saints promotion we will be reading about?
SA- Usually the best ideas come on the fly like with last year’s Michael Vick Chew Toy which we had to be quick about. The next one I’m personally excited about is “Even A Monkey Can Do It” on July 16. We were sitting around a table one day and joked that a monkey could do our jobs and so we thought why not bring a monkey out here. So a monkey will do some jobs around the ballpark on that night from taking tickets, to dragging the field and even joining myself on the TV broadcast. It’s a monkey, who doesn’t love monkeys.
A few additional notes about the Saints Bobblefoot promotion and their online marketing are worth noting.
- First the idea is a dandy one and linkbait material for online use.
- The Saints phone number on the side of the stall is a great touch.
- Since this article is about marketing I want to mention the All Over Media sign on the back of the stall shows off the sponsor, nice…..
- I think most folks can see the lighter side of this and get a chuckle, overall a win for the Saints. The Saints are about fun and not getting too serious about stuff.
The Saints are obviously getting into the online world for marketing with the Facebook and Myspace pages, plus the presence at the local VITA.MN and great coverage at Smoking Gun and DeadSpin. But their Search optimization and ability to take advantage of these great promotions with their web site is lacking. Right now the Saints web site does not even show up on the first page of the Google search results for Bobblefoot.
The Saints don’t have a simple optimized title tag on their news release page of the bobblefoot promotion and I could not find a dedicated page with pictures, video, or audio on their site for the promotion. I won’t even get into linking structure and other strategies. If they created a dedicated and simply optimized page for the Bobblefoot with fun content, and put the word out through Twitter, StumbleUpon, Flickr, BUZZ and other social sites and tools along with their current channels, they could push up the traffic, unique visitors and page views big time and get that number one Google spot easily. This traffic would help garner bigger advertising rates and even bigger sponsor fees for the promotions because the exposure would be even that much more. Also if they did get into the online aspects of their promotion they could quantify their ROI in an online statistical manner.
Again I want to thank Sean Aronson and the Saint Paul Saints for the interview and the fun promotion. Even if the Saints don’t have the optimum online strategy yet, their marketing department is definitely one everyone can follow and learn something from. They never cease coming up with good stuff. I’m sure they will get there on their website and online strategies. Maybe we can check back with them down the road and see how things are going….. cheers! ![]()
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May 23rd, 2008 at 10:38 pm
Great to see once again the earlier adopters reaching their customers right where they are. A younger mentality takes on a bit more humor in a way that large corporations might shy away from.
I would be interested to hear what Sean thinks is working best now and what he is most looking forward trying out in the future.
May 23rd, 2008 at 11:22 pm
Thanks for commenting Jim. I was surprised to hear how well vita.mn was doing for them. Vita.mn is a local guide to the Twin Cities published by the Minneapolis Star Tribune Newspaper.
I have been meaning to explore vita.mn a little deeper but have not done it yet and it sounds like it’s time. My perception is it’s for that younger goin’ out crowd that doesn’t have kids yet.
I have a feeling the Saints are going to continue with their online strategies sooner rather than later.
June 2nd, 2008 at 7:39 pm
Chris, cool post. I would think Twitter would be a great tool for an organization like the Saints. One angle would be to Tweet about that nights game and possibly open seats or a last minute deal. Another would be to Tweet their season ticket holders with some promos during the game on concessions or other fun items. I hope I get a idea fee or free tix from the Saints for those ideas.
I get a Saints banner ad on my Treo when I use Star Trib’s mobile version as well.
June 2nd, 2008 at 9:11 pm
[...] Chris Dohman of North Rock Publishing has a great interview on the new media and marketing success for the St Paul Saints. The Saints are a Northern League professional baseball team. The post [...]
June 12th, 2008 at 12:12 am
Thanks for the input Aaron. Those are great ideas. The Saints could and most likely will get to these newer social apps in the near future. They could really have some fun with it.
See ya around!